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Latest version (stable):
SoftReel v2.20

Latest version (beta):
SoftReel v2.30b4


Support overview

The FAQ section is designed to help you with any issues that you may have with our products. It is the fastest and easiest way to get help on the most common topics. Refer to the FAQ section for answers to common installation, troubleshooting, and other questions.

We recommend that you check the FAQ section prior to contacting Etymonix Support, as you will often find that your question has already been addressed. If you don't find a solution to your issue in the FAQ section, contact Etymonix Support by filling an online support request.

Frequently Asked Questions (FAQ)

The FAQ is available for the following products. Please select a product from the list below:

Online support request

We want to hear about any issues you might be experiencing with our products. If you experience a problem, send an email to support @ Please include the product name and operating system used, a detailed description with the steps required to reproduce the problem and any other information that may be relevant (for example, details about your computer configuration).


Send mail to webmaster @ with questions or comments about this web site.
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"SoftReel™", "Media Raider™", "Etymonix™" and the Etymonix logo are trademarks of Etymonix Inc. Other product names, trademarks and registered trademarks are the property of their respective holders.
This site is best viewed with Firefox or Internet Explorer. Last modified: July 08, 2015